FREQUENTLY ASKED QUESTIONS DIETARY SUPPLEMENTS
Don’t forget to consult a health professional before starting any supplementation programme or making any significant changes to your diet.
NDL Pro-Health dietary supplements are products designed by Cantabria Labs, a pharmaceutical laboratory expert in supplements, along with Rafa Nadal, harnessing his experience and needs as an athlete, with the aim of helping you prolong your plenitude to enjoy life, offering products for your daily life, while you exercise and to aid your recovery to allow both your body and your mind to rest.
The main purpose of NDL Pro-Health dietary supplements is to prolong people's plenitude to promote recovery from both the hustle and bustle of everyday life and exercise, increase energy and make up for any possible nutritional deficiencies.
NDL Pro-Health dietary supplements are safe when used correctly. It is important to read the instructions for use, follow the recommended doses and consult a health professional if you have a medical condition or take medication.
The benefits of NDL Pro-Health dietary supplements vary depending on the product: the Everyday range is focused on providing nutrients, the Performance range on improving physical performance and the Recovery range on accelerating muscle recovery, optimising body composition and reducing fatigue.
NDL Pro-Health dietary supplements should be used whenever you want to complement a nutritional deficiency, improve sports performance or facilitate muscle recovery and/or recovery from the daily grind. It is important to remember that they do not replace a balanced diet and should be used as a supplement.
The recommended dosage of sports dietary supplements varies depending on the product. It is important to follow the instructions for use provided on the packaging or, preferably, consult a health professional or nutritionist for customised recommendations.
It is always advisable to consult a health professional before starting to take any dietary supplement, especially if you have any pre-existing medical conditions, are taking medications or have particular concerns about your health.
In many cases, it is possible to combine different types of dietary supplements. However, it is important to take into account possible interactions between different products and make sure not to exceed the recommended doses of each. Consulting with a health professional can help determine the most appropriate combinations.
Certain dietary supplements may have side effects, although they vary depending on the product and the person. Some common side effects include gastrointestinal upset, allergies, and drug interactions. It is important to read labels, follow recommended doses, and watch for any adverse reactions.
NDL Pro-Health dietary supplements can be purchased in the online store www.ndlprohealth.es, and at leading pharmacies and online marketplaces.
The best time to take dietary supplements may vary depending on the product. Some are taken before exercise, some during sports activity, some after exercise) and some can be taken at any time of the day. It is important to follow the instructions for use to maximise the benefits.
At CANRA we have enabled the following payment methods: VISA, Mastercard, American Exprés, Paypal, Apple Pay and Google Pay.
To guarantee payment security, CANRA uses the service of a Payment Entity that incorporates the SSL security standard so that confidential data (16-digit bank card number, expiration date, CSV code) is transmitted directly in encrypted.
form to the bank's server, without registering on the CANRA server.
To make a recurring purchase you must go to the product you want to receive on a monthly/bimonthly basis and select “Recurring purchase” in “purchase options”.
The minimum retention period for a recurring purchase is 90 days from the date you activate this mode.
To cancel the recurring purchase, enter the customer panel on the website, and you will see the unsubscribe button in the subscriptions section once the minimum stay of 90 days has elapsed.
The order confirmation will include the expected delivery date.
You can also check the expected delivery date for your location on the Website before placing an order.
Depending on the delivery method you have chosen, you may have to collect your order from a delivery point indicated in the delivery notification. If you do not collect the delivery on time, the order will be returned to us at your expense and we may charge you for the return and/or cancel the order.
The expected delivery time for orders is:
SHIPPING
TO SPAIN PENINSULA
Delivery
in 24/48 hours.
If the order has been placed before 2:00 p.m.: Delivery on the same day
next job.
SHIPPING
TO BALEARIC ISLANDS
Delivery
in 48/72 hours.
If the order has been placed before 2:00 p.m.: Delivery between 2 and 3
business days
SHIPPING
TO CANARY ISLANDS, CEUTA AND MELILLA
If the order has been placed before 2:00 p.m.: Delivery in 5 business days
Shipping cost
Weight Kg |
kg |
Madrid |
Peninsula |
Balearics |
Balearics |
Canary Islands |
Ceuta and melilla |
24/48 hours |
24/48 hours |
48/72 hours |
48/72 hours |
5 working days |
5 working days |
||
From 0 to 1kg |
1 |
€3.00 |
€3.00 |
€5.50 |
€3.50 |
€8.50 |
€12.50 |
From 1,001 to 2kg |
2 |
€3.50 |
€3.50 |
€6.00 |
€4.00 |
€11.50 |
€14.00 |
From 2,001 to 3kg |
3 |
€3.50 |
€3.50 |
€7.00 |
€10.00 |
€14.00 |
€15.00 |
From 3,001 to 4kg |
4 |
€4.00 |
€4.00 |
€7.50 |
€10.50 |
€17.00 |
€16.00 |
From 4,001 to 5kg |
5 |
€4.00 |
€4.00 |
€8.00 |
€11.00 |
€19.50 |
€17.00 |
From 5,001 to 6kg |
6 |
€4.50 |
€4.50 |
€8.50 |
€11.50 |
€22.50 |
€20.00 |
From 6,001 to 7kg |
7 |
€4.50 |
€5.00 |
€9.50 |
€12.50 |
€26.00 |
€22.50 |
From 7,001 to 8kg |
8 |
€5.00 |
€5.00 |
€10.50 |
€13.50 |
€30.50 |
€23.00 |
From 8,001 to 9kg |
9 |
€5.50 |
€5.50 |
€11.50 |
€14.50 |
€35.50 |
€24.00 |
From 9,001 to 10kg |
10 |
€5.50 |
€5.50 |
€12.00 |
€15.00 |
€42.50 |
€25.00 |
From 10,001 to 15kg |
fifteen |
€7.00 |
€7.00 |
€15.50 |
€18.50 |
€53.50 |
€31.00 |
From 15,001 to 20kg |
twenty |
€9.00 |
€9.00 |
€20.50 |
€23.50 |
€78.50 |
€41.00 |
|
Free shipping |
€60 |
€80 |
Shipments will be free if the cart amount exceeds €60 in the Peninsula, €80 in the Balearic Islands and €100 in the Canary Islands, Ceuta and Melilla.
Changes cannot be made to an order once the customer has received the purchase confirmation. If you wish to cancel your order, please contact info@ndlprohealth.com or phone: 910 014 398
If you have an account and wish to make a change to the shipping address, please select it during the purchase process in the shipping information, indicating your new delivery address.
If you have already placed the order, you can manage it with the transport agency once you receive the delivery notification email.
For shipments to the Peninsula, the estimated delivery time is 24-48 hours. If the order is made before 2pm: Delivery on the next working day.
If the shipment is destined for the Balearic Islands, the delivery period is 48-72 hours.
If the shipment is to the Canary Islands, Ceuta or Melilla, the estimated delivery time is 5 working days.
In order to make a return you must notify us within fourteen (14) days following delivery or collection of the order. You can do this by sending an email to info@ndlprohealth.com or writing to the address at the bottom of this page.
If you want to cancel your order, please contact info@ndlprohealth.com. If you have received the purchase confirmation and the order is on its way, the transport agency may refuse the delivery.
Please contact our customer service to investigate what has happened and to be offered the best possible solution.
If you receive a product that does not correspond to your order, please contact our customer service to allow us to process its collection and send you a new order with the correct material.
To create an account, enter the “My account” section on the website or access through this url: https://www.ndlprohealth.com/account/register
To unsubscribe from your subscription to the newsletter, you must click on the “Unsubscribe” option on the newsletter. You can also do it through our official channels, sending an email to info@ndlprohealth.com or by phoning us
at 910 014 398
If you have forgotten your password and wish to log in again, please must reset your password here.