Frequently Asked Questions
Remember that it's important to consult a healthcare professional before starting
any supplementation program or making significant changes to your diet.
DIETARY SUPPLEMENTS
What are NDL Pro-Health dietary supplements?
NDL Pro-Health dietary supplements are designed to optimize physical performance, improve muscle recovery, and support an active lifestyle. With high-quality, scientifically backed formulas, they provide specialized nutrition that helps you achieve your athletic goals and maintain overall well-being. These products are designed to supplement your diet, not to replace it.
Are NDL Pro Health dietary supplements safe?
Yes, NDL Pro-Health dietary supplements are safe. They are formulated with high-quality ingredients, backed by scientific research, and meet strict safety and quality control standards. Each product undergoes rigorous testing to ensure its purity, efficacy, and freedom from banned substances. However, if you have any questions, we recommend consulting a healthcare professional.
Who can take NDL Pro Health dietary supplements?
NDL Pro-Health dietary supplements are designed for people seeking to improve their well-being and physical performance, and are tailored to different activity levels and goals. However, their use by minors should be supervised by a healthcare professional, as not all products are suitable for them.
Likewise, they are not recommended for pregnant women or people with health conditions requiring medical supervision without the approval of a specialist.
The duration of use varies depending on the type of product. Some supplements can be taken continuously, while others are best taken in cycles of 3 consecutive months followed by a one-month break to optimize their effects. Refer to the instructions for each product for proper use.
How should I take dietary supplements?
When taking NDL Pro-Health dietary supplements, we recommend carefully following the instructions on the package. In addition, you should adjust your intake to suit your goals and needs, without exceeding the recommended doses. Under no circumstances should they replace a balanced diet and lifestyle.
Can I combine dietary supplements?
Yes, you can combine NDL Pro-Health dietary supplements as long as you do so properly. Key recommendations: Follow the instructions for each product, avoid duplicating active ingredients (for example, caffeine in multiple supplements), tailor the combinations to your goals, and if in doubt, consult a professional or our customer service department. Never exceed the recommended doses.
How long will it take before I see results?
The time it takes to see results varies depending on the type of supplement, personal goals, and each individual’s characteristics. Some supplements may show effects within a few weeks, while others require longer-term use to achieve optimal benefits. In certain cases, it is recommended to take them for 3 consecutive months and then take a 1-month break to prevent tolerance and allow the body to regulate itself naturally. However, this does not apply to all products, such as those in the Performance Line, protein, or MuscleRegeneration, which can be taken as needed. For more details, refer to the specific instructions for each product.
When is the best time to take dietary supplements?
The best time to take NDL Pro-Health dietary supplements depends on their purpose and varies by product; some work best before exercise, others after, and others throughout the day. The important thing is to be consistent, follow the directions on the package, and incorporate them into your daily routine to maximize their benefits.
Can pregnant women take dietary supplements?
In general, pregnant women should consult their doctor before taking any supplements, including those from NDL Pro-Health. During pregnancy, nutritional needs change, and some ingredients in supplements may not be suitable for this stage.
Can children take dietary supplements?
Dietary supplements are primarily formulated for adults and their specific nutritional needs. For children, their use will depend on the type of supplement, the child’s age, and individual needs.
We recommend always consulting a pediatrician or healthcare professional before giving any supplement to a child, to ensure that it is safe and appropriate for the child’s development.
Allergens/gluten-free/lactose-free/non-GMO/ingredients.
To view the complete list of ingredients, visit each product's page, and if you have any specific questions, please contact our customer service team.
What is the WADA Statement?
This refers to an official statement issued by theWorld Anti-Doping Agency (WADA), which is the international organization responsible for coordinating and overseeing the fight against doping in sports. This type of statement may address various issues related to the regulation and implementation of anti-doping policies, changes to the list of prohibited substances, guidelines or sanctions for doping, and other relevant topics within the fields of sports and health. If a supplement carries a WADA-related declaration, it means it has been verified as safe and free of prohibited substances according to the agency’s official lists.
PRODUCTS
PROTEIN
Why should I take protein?
Consuming protein is essential because it helps repair and build muscle, improve performance, increase feelings of fullness, and support essential bodily functions. In addition, it can support weight loss and help maintain healthy skin, hair, and nails.
When is the best time to take protein?
The best time to take protein depends on your goals and daily routine. Generally, after a workout is ideal because it helps repair and build muscle, but you can also take it in the morning to break your fast or before bed to promote recovery while you sleep. The most important thing is to make sure you consume the right amount throughout the day, tailoring it to your needs and lifestyle. For a more detailed guide on how and when to take it, check out our article Complete Guide to Taking Protein.
What is the difference between whey protein and other sources of protein?
Whey protein differs from other protein sources primarily in its origin, rate of absorption, and amino acid profile. Whey protein is known for its rapid absorption, making it ideal for muscle recovery after exercise. In addition, it contains a high concentration of essential amino acids and BCAAs, which are essential for muscle growth and repair. Other proteins, such as casein, are absorbed slowly, making them ideal for long periods without food intake, such as at night.
Is this protein suitable for people who follow a vegan diet?
At this time, we do not offer protein suitable for people following a vegan diet; however, we are working to make that possible in the future.
Is this protein suitable for people with celiac disease?
Yes, NDL Pro Health's whey isolate protein is gluten-free.
Is it better to mix protein with milk or with water?
Mixing protein powder with water promotes rapid absorption and reduces calories, making it ideal for weight loss. When mixed with milk, however, it provides more nutrients and calories, making it a perfect choice for building muscle mass. You can choose the option that best suits your goals. For more details on which option is best for you, check out our article Protein with Water or Milk: Which Should You Choose?."
How is NDL Pro-Health protein different from other brands' protein products?
NDL Pro-Health protein stands out for its high quality, purity, and scientific backing. It contains 90% whey isolate, which ensures a higher protein concentration and fewer carbohydrates and fats compared to other brands. Additionally, it offers excellent absorption, a complete profile of essential amino acids, and easy digestion. NDL Pro-Health meets the highest standards of quality control and transparency, ensuring safe products free of banned substances. All of this, combined with exceptional flavor and a smooth texture, makes it a premium choice for performance and muscle recovery.
It also includes the Pepzyme Pro® enzyme and probiotic complex, which helps stabilize and optimize the digestive process.
PRODUCTS
TYPE II COLLAGEN
What is collagen, and why should I take it?
Collagen is an essential protein that makes up the skin, bones, tendons, ligaments, and cartilage. It acts as a support structure, providing firmness, elasticity, and strength to the body’s tissues. Over time, the body’s natural production of collagen decreases, which can lead to a loss of skin elasticity and joint pain—making collagen a great ally. Type II collagen offers numerous benefits for the joints. If you’d like to learn more about its functions and how it can help you, check out our article on what type II collagen is.
Where does our collagen come from?
The collagen in NDL Pro-Health’s Articulations supplement comes from a type II collagen source, known for its effectiveness in caring for and maintaining joints, cartilage, and connective tissues. This type of collagen is known for its high bioavailability, which facilitates its absorption and utilization by the body.
How much collagen should I take each day?
The recommended dose for most type II collagen supplements typically ranges from 40 mg to 100 mg per day, depending on the product's concentration and formulation. We recommend that you review the product label and the usage instructions provided there. If you have any questions, please contact customer service.
Can I combine collagen with other supplements?
Yes, NDL Pro-Health collagen can be combined with other supplements, as long as it is done properly. You can combine it with supplements that support muscle recovery, physical performance, or daily nutritional balance. It is important to ensure that there is no excess of certain common ingredients, such as vitamins or minerals, and to always follow the dosage recommendations for each product.
Is collagen vegan?
NDL Pro-Health collagen is not vegan, as the capsule shell is derived from cattle.
How is NDL Pro-Health Collagen different from other brands?
NDL Pro-Health collagen stands out for its high quality, purity, and optimal absorption, thanks to its formula containing type II collagen and other ingredients that enhance its effectiveness. In addition, it meets rigorous quality standards, ensuring a safe and effective supplement for joint and cartilage care.
PRODUCTS
MULTIVITAMIN
Why should I take a multivitamin?
A multivitamin is an excellent way to supplement your daily diet, ensuring that you get the essential vitamins and minerals that may be missing from your diet. It helps maintain good overall health, boost the immune system, and increase energy.
When is the best time to take a multivitamin?
The best time to take a multivitamin is in the morning, with breakfast. This facilitates absorption thanks to the presence of food and reduces the risk of stomach upset. Additionally, taking it at the start of the day helps you reap its energy and nutritional benefits throughout the day.
Can a multivitamin replace a balanced diet?
No, a multivitamin cannot replace a balanced diet. These supplements are designed to complement your diet, not to replace the nutrients obtained from natural foods. A varied diet provides fiber, antioxidants, and other essential compounds that supplements cannot fully replicate.
Can I take a multivitamin if I have a medical condition?
If you have any medical conditions, it's important to consult your doctor before taking a multivitamin. Some vitamins and minerals may interact with medications or may not be suitable for certain medical conditions.
How does the NDL Pro-Health multivitamin differ from other brands?
PRODUCTS
CREATINE
What is creatine, and how does it benefit me?
Creatine is a compound that provides rapid energy to the muscles, improving strength and physical performance and promoting muscle growth. It also aids in recovery and may benefit brain function.
How should I take creatine?
The recommended dose is generally 3 grams per day. You can take it before or after your workout, and it's best to mix it with water or a carbohydrate-rich drink to improve absorption.
Is creatine safe for everyone?
Yes, creatine is safe for most people when taken at the recommended doses. It is one of the most extensively studied and scientifically supported supplements, with no serious side effects in healthy individuals.
However, people with specific medical conditions should consult a doctor before taking it.
Does creatine cause fluid retention?
Yes, creatine can cause fluid retention, but this occurs within the muscles, improving their hydration, volume, and performance. Additionally, it is usually more noticeable during the loading phase and tends to stabilize with regular use.
How does NDL Pro-Health creatine differ from other brands?
NDL Pro-Health's creatine bears the Creapure® seal, which guarantees maximum purity, safety, and effectiveness, free of impurities and contaminants.
PRODUCTS
ENERGY GELS
What are energy gels, and how do they help me?
Energy gels are supplements designed to provide quick energy during intense and prolonged physical activities. They are formulated with fast-absorbing carbohydrates that help maintain your energy levels during exercise.
How should I take the energy gels?
Energy gels should be taken during exercise or just before a long workout. It is recommended to consume one every 45–60 minutes of activity, along with water to aid digestion and absorption.
Can I take energy gels even if I'm not working out?
Energy gels are primarily designed to be consumed during or before prolonged exercise. It is not recommended to consume them when you are not engaging in physical activity, as they contain a high concentration of carbohydrates for optimal athletic performance. If you consume them while at rest, your body will not use that energy immediately, and the excess sugars could be stored as fat.
Are there different types of energy gels?
Yes, there are two types of gels—with and without caffeine—and we recommend consuming caffeinated gels to get an immediate energy boost. There are also options with different flavors and gluten-free or vegan formulas. Check the labels to find the one that best suits your needs.
PRODUCTS
HYDRATION TABLETS
What are hydration tablets, and why should I use them?
Hydration tablets are effervescent supplements that dissolve in water and contain essential electrolytes such as sodium, potassium, magnesium, and calcium. Their main purpose is to replenish minerals lost through sweat during exercise or in situations of intense heat.
When should I take hydration tablets?
Hydration tablets should be taken before, during, or after an intense workout to ensure that your body maintains a proper balance of fluids and electrolytes. They can also be helpful in extreme heat or for those who exercise in hot environments.
How should I take the hydration tablets?
For an effective dose, dissolve one tablet in 500 ml of water. Be sure to drink enough water to stay well hydrated.
Can I take the hydration tablets even if I'm not working out?
Yes, hydration tablets can also be useful for maintaining electrolyte balance in hot weather or when you feel you need to rehydrate quickly. However, if there is no specific need to replenish electrolytes, drinking water may be sufficient.
How do NDL Pro-Health hydration tablets differ from other brands?
NDL Pro-Health hydration tablets combine essential electrolytes such as sodium, potassium, magnesium, and calcium, optimizing the replacement of minerals lost during exercise or due to dehydration.
Backed by high quality standards, they are a reliable option for maintaining fluid balance and physical performance in any situation.
PRODUCTS
ISOTONIC DRINKS
What is an isotonic drink, and how does it benefit me?
An isotonic drink is a sports drink designed to replenish fluids and electrolytes lost through sweat during physical activity. It also provides carbohydrates that help maintain energy levels during exercise.
When should I drink an isotonic beverage?
Isotonic drinks are ideal for consumption during and after long or intense workouts, especially if you sweat a lot. They help keep you hydrated, prevent dehydration, and replenish lost electrolytes.
How does the NDL Pro-Health isotonic drink differ from other brands?
The NDL Pro-Health isotonic drink stands out for its balanced and advanced formula, designed to effectively hydrate, replenish electrolytes, and provide quick energy. It contains an optimal combination of sodium, potassium, magnesium, and rapidly absorbed carbohydrates, ensuring efficient hydration without causing digestive discomfort.
PRODUCTS
GLUTAMINE
What is glutamine, and how does it benefit me?
Glutamine is an amino acid that plays a crucial role in muscle recovery, immune system function, and gut health. It is especially helpful after intense workouts, as it helps reduce fatigue and speeds up muscle recovery.
When should I take glutamine?
Glutamine can be taken at any time of day, but it is especially recommended after an intense workout to support muscle recovery. It can also be taken before bed to enhance muscle repair overnight or on an empty stomach to protect muscles and improve gut health.
How should I take glutamine?
The recommended dose is between 5 and 10 grams per day. You can dissolve it in water or in your post-workout drink. Check the product instructions to adjust the dose to your specific needs.
Is glutamine just for athletes?
No, although glutamine is very popular among athletes, it can also be beneficial for people with active lifestyles, those who suffer from stress, or those looking to improve their gut health or strengthen their immune system.
Does glutamine have any side effects?
Glutamine is generally safe for most people when taken in appropriate doses. However, if you have a medical condition or are taking medications, it is advisable to consult a healthcare professional before starting to take glutamine.
How does NDL Pro-Health's glutamine differ from other brands?
NDL Pro-Health Glutamine stands out for its high purity and premium quality, ensuring optimal absorption and rapid availability in the body. It is formulated to provide maximum effectiveness in muscle recovery, immune support, and gut health.
PRODUCTS
TRYPTOPHAN
What is tryptophan, and how does it benefit me?
Tryptophan is an essential amino acid that helps produce serotonin, a neurotransmitter associated with mood, sleep, and overall well-being. Taking tryptophan may improve sleep quality, reduce stress, and promote a general sense of calm.
When is the best time to take tryptophan?
Tryptophan is most effective when taken at night, as it promotes melatonin production and helps improve sleep quality. However, it can also be taken during the day if a calming effect is needed.
How should I take tryptophan?
The standard dose is usually 500 mg to 1,000 mg per day. It is recommended to take it before bedtime (30–60 minutes), although the exact dose may vary depending on individual needs. See the product instructions for more details.
Does tryptophan have any side effects?
Tryptophan is generally safe when taken at the recommended doses. However, some people may experience drowsiness or an upset stomach. If you have a medical condition or are taking medications, consult your doctor before starting to use it.
Can I take tryptophan along with other supplements or medications?
Tryptophan may interact with certain medications, such as antidepressants. It is important to consult a healthcare professional before combining it with other supplements or medications to avoid potential interactions.
Is its use compatible with treatment with antidepressants?
The Mind and Body Balance product with tryptophan is not recommended—as clearly stated in the warnings—for people taking antidepressants. Tryptophan may interfere with the mechanism of action of mirtazapine.
How does NDL Pro-Health's tryptophan differ from other brands?
NDL Pro-Health's tryptophan stands out for its high purity and pharmaceutical-grade quality, ensuring optimal absorption and maximum effectiveness in the production of serotonin and melatonin. In addition, it is formulated with carefully selected additional ingredients that enhance its benefits, such as vitamins and minerals that support its metabolism.
BUY
How do I place an order in the online store?
Select the products you want to purchase, add them to your cart, and then complete the checkout process. We accept multiple payment methods, such as credit/debit cards and online payment options.
Do you offer international shipping?
Yes, we ship to several countries (Italy, France, Germany). Shipping rates and options vary by location. Check the shipping costs and delivery times during the checkout process; you can also find this information in our “Terms of Sale.”
Can I place an order if I'm a minor?
Our products are intended for adults, and we do not recommend their use by minors. If you are under 18, please consult your parents or guardians before making a purchase.
Can I use discount coupons?
Yes, we occasionally offer discount coupons. Be sure to enter the discount code during checkout to apply the discount.
Can I change my order after I've placed it?
Once your order has been confirmed and processed, changes cannot be made. If you need to make a change, please contact our customer service team as soon as possible at info@ndlprohealth.com or by phone at 910 014 398.
Payment Methods
In our online store, we accept the following payment methods so you can choose the one that best suits you: p>
- Credit or debit card (Visa, Mastercard, American Express)
- PayPal
- Klarna (Interest-free installment payments)
- Bizum
Shipping Policy
SHIPPING TO THE MAINLAND:
- Delivery within 24/48 hours.
- If the order is placed before 2:00 p.m.: Next business day delivery.
- Shipping cost: €3.95 for orders up to €29.95.
- Pick-up Point: €3 for orders up to €29.95.
SHIPPING TO THE BALEARIC ISLANDS:
- Delivery within 48–72 hours.
- If the order was placed before 2:00 p.m.: Delivery within 2 to 3 business days.
- Shipping cost: €3.95 for orders up to €59.95.
- Pick-up Point: €3 for orders up to €59.95.
SHIPPING TO THE CANARY ISLANDS, CEUTA, AND MELILLA:
- Delivery within 72 hours.
- If the order was placed before 2:00 p.m.: Delivery within 3 business days.
- Shipping cost: €4.95 for orders up to €59.95.
- Pick-up Point: €4 for orders up to €59.95.
SHIPPING TO EUROPE:
- Delivery within 5 business days. If the order was placed before 2:00 p.m.
- France: €5.95 to €99.99
- Italy: Shipping cost €5.95 to €99.95.
- Germany: Shipping cost €5.95 to €99.99.
How long will it take for my order to arrive?
We process and ship orders Monday through Friday, excluding holidays and weekends.
Once your order has been shipped from our warehouse, you will receive an email notification. It may take a few hours or sometimes a day for order tracking information to show updates.
Free Shipping
In Spain, free shipping to the mainland on orders of €29.95 or more.
In Spain, free shipping to the Balearic Islands, the Canary Islands, Ceuta, and Melilla on orders of €60 or more.
In Italy, France, and Germany, free shipping on orders of €100 or more.
How do I change my shipping address?
If you have an account and would like to change your shipping address, you must select this option during the checkout process in the shipping information section and enter the new delivery address.
If you have already placed your order, you can arrange this with the shipping carrier once you receive the delivery notification email.
Besides the website, where can I buy NDL Pro-Health products?
El Corte Inglés and Hipercor supermarkets, Amazon, and major online pharmacies.
How can I set up a recurring order?
For most of our products, you can select the recurring purchase option on the product page and enjoy a 15% discount. The recurring purchase requires a minimum commitment of 3 orders.
What is the minimum contract term if I set up a recurring order?
Recurring purchases require a minimum commitment of 3 orders. To cancel a recurring purchase: go to the “Recurring Orders” section of your customer account, or contact us through our official channels: 910 014 398 or info@ndlprohealth.com.
How can I update the card for a recurring order?
To update your card for a recurring order, you must log in to your account. In the recurring orders section, select the recurring purchase or subscription you want to modify, and you'll be able to edit your card in the payment method section.
How can I cancel a recurring order?
To cancel a recurring order, you can do so from your customer account by going to the “Recurring Orders” section and selecting the order you wish to cancel. The cancel button will be available once you have met the minimum commitment of 3 orders.
INCIDENTS
What should I do if I didn't receive my order?
If you haven't received your order within the estimated delivery time, we recommend checking the shipping status using the tracking number we sent you via email. If you still haven't received it, please contact our customer service team so we can look into the issue.
What should I do if my product arrives damaged or defective?
If you receive a damaged or defective product, please contact our customer service department immediately. We will ask you to send photos of the damage and will process a return or replacement as appropriate.
Can I return a product if I'm not satisfied?
Yes, we accept returns of unopened products in their original packaging within 15 days. Please see our return policy for more details on the process.
Why can't I complete my purchase?
If you're having trouble completing your purchase, make sure all your information has been entered correctly. If the problem persists, it may help to try a different payment method or contact our support team for assistance.
How can I cancel my order?
Contact customer service to discuss the details of your order.
What can I do if the product I received is the wrong one?
Contact customer service to request a return for your order.
ACCOUNT
How do I create an account on the website?
To create an account, click the sign-up icon at the top of the page and fill out the form with your information. This will allow you to shop faster and receive updates on promotions and new products.
I forgot my password. What should I do?
If you forgot your password, click “Forgot your password?” on the login page. Enter your email address, and we'll send you a link to reset it.
If you have forgotten your password and want to log in again, you will need to reset your password here.
How can I update my personal information?
You can update your personal information at any time by logging into your account and editing your details in the “My Profile” section.
How can I delete my account?
If you would like to delete your account, please contact our customer service team. We will guide you through the process and confirm the deletion of your account.
How do I unsubscribe from my newsletter/SMS/email subscription?
To unsubscribe from the newslettersimply click the option“Unsubscribe” at the bottom of the newsletter itself. You can also do so by emailing us at info@ndlprohealth.com and writing “Unsubscribe from communications.”